Privacy Policy

We collect information you provide and information gathered automatically when you use our site:

• Contact and delivery details — name, email, phone number and address.
• Order information — items purchased, order history and communications.
• Payment confirmation — handled by PayFast; we never see or store your full card details.
• Technical data — IP address, browser type and usage analytics via cookies.

• To process and deliver your orders and provide customer support.
• To send order updates and, with consent, marketing about new releases.
• To improve our website, products and the overall shopping experience.
• To comply with legal obligations and prevent fraud.

We process personal information lawfully under POPIA — on the basis of fulfilling our contract with you, your consent, our legitimate business interests, and compliance with the law. You may withdraw marketing consent at any time.

We share information only as needed to operate: with PayFast for payment processing, with our courier partners for delivery, and with service providers who support our operations under confidentiality obligations. We never sell your personal information.

We use cookies to keep your shopping bag, remember preferences and understand how our site is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

We apply appropriate technical and organisational measures to protect your information, including encrypted connections. We retain personal information only as long as necessary to fulfil the purposes described or as required by law.

• Access the personal information we hold about you.
• Request correction or deletion of your information.
• Object to or restrict certain processing, and withdraw consent.
• Lodge a complaint with the Information Regulator of South Africa.

For any privacy request or question, email care@umlilowenkosi.co.za and we will respond within a reasonable period.