Returns & Exchanges

You may return or exchange eligible items within 14 days of delivery. To qualify, items must be unworn, unwashed, free of marks or odours, and returned with all original tags and packaging intact.

• Unworn, unwashed items in original condition with tags attached.
• Items free from makeup, deodorant, fragrance or any signs of wear.
• Items purchased directly from umlilowenkosi.co.za.

To exchange for a different size or colour, email care@umlilowenkosi.co.za with your order reference and the variant you'd like. We will reserve your new item where stock allows and guide you through the return.

As we produce in limited runs, certain sizes or colourways may sell out. If your preferred item is unavailable, we will offer an alternative or a full refund.

• Email care@umlilowenkosi.co.za within 14 days of delivery with your order reference.
• Our team will confirm eligibility and share return instructions.
• Pack the item securely in its original condition and send it to the provided address.
• Once received and inspected, we will process your exchange or refund.

Approved refunds are processed to your original payment method within 5–10 business days of our receiving and inspecting the returned item. Original shipping fees are non-refundable unless the return is due to our error.

Return shipping for change-of-mind returns and exchanges is for the customer's account. If you received a faulty, damaged or incorrect item, we will cover all return shipping costs and prioritise your replacement.

If your item arrives faulty or you received the wrong product, contact us within 7 days of delivery with photographs. In line with the Consumer Protection Act, we will repair, replace or refund the item at no cost to you.