Shipping Policy

At checkout you may choose between two delivery methods:

• Paxi Collection — R60. Collect from your nearest PEP / Paxi point. Estimated 7–9 business days after dispatch.
• Door-to-Door Courier — R100. Tracked courier delivered to your address. Estimated 2–4 business days after dispatch.
• Free nationwide door-to-door delivery on all orders over R700.

Orders are processed and dispatched within 1–2 business days from our Gauteng facility. Orders placed after 14:00, on weekends or public holidays are processed on the next business day.

Because we produce in limited runs, processing may take slightly longer during launches. We will always keep you informed by email.

Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to follow your parcel's journey.

If you have not received tracking details within three business days of ordering, please contact care@umlilowenkosi.co.za.

Delivery estimates are calculated from the date of dispatch, not the date of order, and exclude weekends and public holidays. Estimates are provided in good faith but are not guaranteed, as final delivery is handled by third-party couriers.

Please ensure your delivery address and contact number are accurate at checkout. We are unable to redirect parcels once dispatched. Re-delivery resulting from an incorrect address may incur an additional fee.

In the rare event that a parcel is delayed or lost in transit, contact us and we will open an investigation with the courier and resolve the matter promptly, including replacement or refund where appropriate.